Guide every customer to the right answer

Deliver world-class, personalised digital experiences to your customers, from self-service to agent workflows. Powered by your existing knowledge.

improve case resolution at scale with withub

Supercharge your customer support

of support answers resolved at first contact: 90%
increase in agent productivity: 25%
faster average time to resolution: 50%

Put your whole team behind every agent

Put your team's collective knowledge behind every agent and optimize how and where they work without adding more screens.

Deliver faster ticket resolution with fewer resources: Interactive knowledge bases help agents find and learn the gold-standard answer fast, and without interrupting a neighbor.
Find your best knowledge in one view: Index resolution-driving knowledge from virtually any source. With ready-to-use connectors supporting over 100 content types, WitHub keeps your best knowledge accessible.
Eliminate unnecessary to and fros: Agents spend up to 2.5 hours a day searching for information to resolve customer issues. WitHub helps them find the answers they need in seconds, so they can focus on helping customers.

Serve more customers with on-demand help

Connect customers to the answers they want – across silos – with intelligent search and discovery.

Put your existing knowledge to work: Create FAQs directly from your Zendesk tickets, slack conversations, google docs, and more.
Provide 24/7 support to your customers: Give your customers the answers they need, when they need them, without having to wait for a human to respond.
Optimised for search engines: WitHub is built to be crawled by search engines, so your customers can find the answers they need, even when they search for them on Google.

self serve customer support knowledge base

Discover and close knowledge gaps

Stop answering the same questions over and over again. WitHub routes unanswered questions to the right experts and remembers the answers for next time.

Learn what customers are looking for: Track what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your team after reading a help article.
Omnichannel Analytics: See how your customers are interacting with your knowledge base across channels, and how that impacts your customer support.

WitHub works with just about everything

You don't need to overhaul your tech stack to connect customer data and benefit from AI-powered customer service. WitHub works with the tools you already use. Plus, we partner with the best.

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