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Privacy Policy for SearchStack Inc. (WitHub)

At getwithub.com, accessible from https://www.getwithub.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by getwithub.com and how we use it.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

SearchStack Inc. (WitHub) legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • - SearchStack Inc. (WitHub) needs to perform a contract with you
  • - You have given SearchStack Inc. (WitHub) permission to do so
  • - Processing your personal information is in SearchStack Inc. (WitHub) legitimate interests
  • - SearchStack Inc. (WitHub) needs to comply with the law

SearchStack Inc. (WitHub) will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • - The right to access, update or to delete the information we have on you.
  • - The right of rectification.
  • - The right to object.
  • - The right of restriction.
  • - The right to data portability
  • - The right to withdraw consent

What Information we collect

Information through the usage of the product

We collect certain usage data, along with the name and email of users, to improve product quality. This usage data never includes customer sensitive information such as user queries, search results, document contents or any document metadata. Examples of usage data include things like searches per day, number of result clicks, clicks broken out by data sources (e.g. Drive, Confluence, etc), and search latency.

Information you provide via user feedback or support channels

When a user sends us specific feedback through the product, we collect their name and work email address in order to be able to contact them for any necessary follow ups.

Device and connection information

We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.

Email usage within the product

WitHub’s unified search product only shows search results that a user has access to. Each user authenticates via SSO and WitHub maintains all permission access based on an email address. The WitHub app will only use emails in order to enforce permissions on documents presented to users.

How do we protect information we collect

Our Website and App are reasonably scanned to meet or exceed PCI Compliance. Our Website and App receive regular security scans and penetration tests. Our Website and App also receive regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf. We will implement reasonable security measures every time you (a) place an order, or (b) enter, submit, or access your information, (c) register, or (d) access our Platform, on our Website and App.

Security Measures: We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All customer data is encrypted at rest with FIPS 140-2 validated crypto module utilizing AES 256 bit encryption. All data in transit is encrypted using TLS 1.2+. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website and Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We are not responsible for circumvention of any privacy settings or security measures contained on our Website and Platform.

Fair Information Practice Principles: In the event of a personal data breach, we will notify you within 72 hours via (i) email and/or (ii) our Platform notification system on our Website and/or App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Log Files

getwithub.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of getwithub.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on getwithub.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that getwithub.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

getwithub.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

getwithub.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in getwithub.com. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.


You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.

Access and update your information

Our Services allow you to find certain information about you from within WitHub. For example, you can search for your name in the tool to find information from the various data sources that we index. You can update your information in each of those various data sources and that will then be updated in our system (typically within a few minutes).

Deactivate your account

If you no longer wish to use our Services, your administrator may be able to deactivate your account. Please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact us through email or the product feedback feature. Please be aware that deactivating your account does not delete your information; your information remains visible to other users based on your past participation within the Services.

Opt out of communications

We will occasionally send emails with product updates or related information. You can opt out of receiving those emails through the unsubscribe link.